Refund Policy

REFUND POLICY

1) Reimbursement for physical products purchased from SymaTV is possible in the following cases:

• If the product you received does not match the description in SYMATV.COM

• Damaged or defective

• The delivery of a fully functional product is greatly delayed

• You have decided to return the product within 14 days of delivery (you do not need to provide a reason)

2)All licenses or digital products involving the use of a code or password are non-refundable once delivered.

3) The services rendered in electronic environment or the intangible goods and digital content products (games, CD key, pre-paid gift cards etc.) delivered to the consumer instantly cannot be canceled and returned. All users shopping on our site are considered to have accepted this requirement since they are shopping within the scope of digital content.

For more information, please read the Terms and Conditions with full and binding information. If you have any further questions, you can contact our Live Support Team or email us at contact@symatv.com

In the event of an ordering error, you may be provided with a product similar to the one requested and of equivalent value.

4)In the event of cancellation after payment confirmation or a refund request, you will not be refunded the full amount; a partial refund may be issued.

Fees incurred during the initial payment (service charges, taxes, network fees, and ancillary costs related to the payment method and currency used), as well as the value of any discount coupons applied, will be deducted from the total amount and will not be refunded.

You are responsible for any bank processing fees; additionally, a refund processing fee ($5, £5, or €5) will be deducted from the refund amount.

Upon request, the full amount can be credited to your website wallet for future use on any product, without penalty.

No refunds can be issued for credit held in the wallet.

If you have any further questions, you can contact our Live Support Team or email us at info@symatv.com